1. Pre-sale service
Professional consultation: We offer product catalogues, quotations and customized solutions in multiple languages (English, Spanish, French, etc.).
Sample support: Samples can be sent (with charge/collect on delivery) to ensure customer confirmation of quality.
Certification display: Present international certifications such as FSC and ISO to enhance trust.
2. In-Sales Services
Transparent communication: Real-time updates on order progress (production, quality inspection, logistics nodes).
Flexible payment: Supports letters of credit (L/C), T/T, PayPal, etc.
Logistics cooperation: Assist in arranging sea/air freight, and provide DDP/DAP terms options.
3. After-sales service
Warranty commitment: We offer a 1-2 year warranty. Free replacement or refund for non-human-caused damage.
Rapid response: Handle customer complaints within 24 hours and provide solutions within 48 hours.
Long-term maintenance: Provide maintenance guidelines, and offer long-term supply of spare parts or refurbishment services.